After how many hours of flight delay
can I request a refund?

What happens when flights are delayed?

1. One-hour delay

   What happens: If your flight is delayed by one hour, you're not entitled to financial compensation. However, the airline must provide assistance — such as food and drinks — if the delay continues.
   What to do: Keep track of the waiting time and ask the airline for updates on your flight status.

2. Two-hour delay

   What happens: With a two-hour delay, your rights remain the same—you’re not entitled to a refund or compensation. However, the airline must still provide assistance, such as food, drinks, and up-to-date information.
   What to do: Keep monitoring the situation and ask the cabin crew or check-in staff for more information.

3. Three-hour delay

   What happens: If your flight arrives with a delay of three hours or more, you're entitled to financial compensation under EU Regulation 261/04—unless the delay was caused by extraordinary circumstances.
   How much is the compensation:
   For distances up to 1,500 km: €250
   Between 1,500 and 3,500 km: €400
   What to do: Gather all documents related to your flight (ticket, boarding pass) and contact Refly through our form to get help with your compensation claim.

4. Delay of four hours or more

   What happens: If your flight is delayed by four hours or more, you're entitled to financial compensation and immediate assistance from the airline.
   How much is the compensation:
   For distances up to 1,500 km: €250
   Between 1,500 and 3,500 km: €400
   Over 3,500 km: €600
   What to do: Make sure you have all the necessary information, then contact Refly or use our form to start your compensation request. Also keep in mind that the airline is required to provide you with meals and, if needed, hotel accommodation.

Your rights under Regulation (EC) No 261/2004

EU Regulation 261/04 protects the rights of air passengers in Europe. It’s important to know that this regulation applies to:

1. Flights departing from airports located in the European Union.
2. Flights operated by European airlines, even if the flight departs from an airport outside the EU and lands in Europe.

Airline Assistance in Case of Flight Delays

If your flight is delayed, you're entitled to assistance from the airline, which includes:
• Food and drinks appropriate to the length of the delay.
• Free communication services, such as phone calls or internet access.
• Hotel accommodation if the delay requires an overnight stay.
• If your flight is significantly delayed, you may be entitled to financial compensation, which depends on the flight distance and the length of the delay.

How Refly Helps You Get Compensation

Filing a compensation claim can be tricky and time-consuming. Refly is here to guide you every step of the way and boost your chances of success. Here’s what we can do for you:

• 1. Free Case Review: We’ll look into the details of your flight and check if you’re entitled to compensation. You’ll get personalized advice with no upfront costs.
• 2. Handling Your Request: We prepare and send all the necessary documents to the airline. We closely track the progress and keep you updated along the way.
• 3. Legal Support: If the airline refuses to pay, our legal experts step in to defend your rights.
• 4. No Upfront Costs: We operate on a "No Win, No Fee" basis – you only pay if we secure compensation for you.

Examples of Flights and Compensation

Why Choose Refly to Claim Your Compensation?

Refly stands out for its experience and professionalism. We're here to help you get the compensation you deserve without the hassle. Here are a few reasons why you can count on us:

• Proven Experience: We’ve already helped thousands of passengers claim their compensation.
• Full Transparency: No hidden fees — you only pay when we deliver results.
• Complete Support: From the initial consultation to legal representation, we're by your side every step of the way.

Get in touch with us now to claim your compensation!

Don’t let a delay ruin your travel experience. Refly is here to help you stand up for your rights. Fill out our form or get in touch with us directly for a free consultation and find out how we can help you claim the compensation you deserve.

How can I get my compensation?

Here's how to do it in 3 simple steps:

Frequently Asked Questions about Flight Delay Compensation

• Can I still get a refund if the delay was due to extraordinary circumstances?
  No, extraordinary circumstances (such as severe weather conditions or health emergencies) do not entitle you to financial compensation. However, you are entitled to free assistance.
• How much time do I have to claim compensation?
  You can submit your claim up to 5 years after the event, though the timeframe may vary depending on the country.
• What happens if the airline ignores my request?
  Refly steps in to handle the dispute and, if needed, initiates legal action to secure compensation.

If you’ve experienced a delay or cancellation with Air France, don’t let your rights be overlooked. Claim the refund or compensation you’re entitled to and stand up for your rights as an air passenger. With ReFly’s support, the process is quick and hassle-free.

Insights into Refunds, Compensation, and Passenger Rights

To learn more about your rights as a passenger, visit our dedicated pages:
• Regulation EC 261/04: All Your Rights
• Flight Cancellation: When You Are Entitled to a Refund
• Denied Boarding: How to Obtain Compensation