Refund and Compensation for
Lufthansa Flight Delays or Cancellations
Requesting a refund or compensation from Lufthansa might seem tricky, but by following a few simple steps, you can handle it without much hassle. Whether your flight was cancelled or experienced a major delay, European Regulation EC 261/2004 protects the rights of air passengers.
Under EU Regulation (EC) No 261/2004, passengers have specific rights in case of flight cancellations or delays. It's important to be aware of these rights in order to claim proper compensation.
The first step is to officially check the flight delay. You can do this in several different ways:
Checking the departure screens at the airport.
Using the airline's app to receive real-time updates.
By asking for information directly at the airline's counter.
Remember, you can use our form to check if you're entitled to compensation!
Lufthansa flight delayed: compensation and ticket refund
When a Lufthansa flight is delayed, it’s important to know your rights. If your flight arrives at its destination with a delay of three hours or more, you’re entitled to compensation of up to €600, unless the delay was caused by exceptional circumstances (such as severe weather or strikes).
In case of technical issues, compensation is due.
Lufthansa compensation for delayed flight
To request compensation, check the delay at arrival and the cause. If the delay is attributable to Lufthansa, such as for technical issues, you are entitled to compensation.
It is essential to keep the necessary documentation, such as the boarding pass and communications from the company. In case of prolonged delays, you are entitled to assistance, which includes meals, drinks, and, if necessary, hotel accommodation.
Lufthansa refund for delayed flight
If you decide not to board and the flight is delayed for more than five hours, you are entitled to a ticket refund. Lufthansa must refund you within seven days of the request, without penalties.
The refund only covers the cost of the ticket, while the compensation is a reimbursement for the inconvenience suffered.
Difference between refund and compensation
The main difference is that the refund refers to the return of the ticket cost, while the compensation is a monetary indemnity for the inconvenience suffered.
According to Regulation EC 261/2004, compensation can be up to €600 per passenger. If a Lufthansa flight is delayed by at least three hours, you may be entitled to both.
Lufthansa flight canceled: compensation and ticket refund
If your Lufthansa flight was canceled less than 14 days in advance, you may be entitled to compensation of up to €600, unless the cancellation is due to extraordinary circumstances. In any case, the airline must provide you with an alternative flight at no extra cost and offer assistance, such as meals and accommodation.
Lufthansa compensation for canceled flight
Compensation for canceled flights depends on the notice received.
If you have received a cancellation notice with less than 14 days notice, you are entitled to compensation.
If the notice period is longer, you can only get a refund for the ticket or be rebooked on an alternative flight.
The collection of evidence is essential to support your request.
Lufthansa refund for canceled flight
In case of cancellation, Lufthansa must refund you within seven days or offer you an alternative flight.
If you do not accept the rebooking, you can request a refund.
The company must also cover the expenses incurred, such as meals and accommodation.
Documentation is essential for an effective request.
Lufthansa Overbooking: compensation and refund
Overbooking occurs when Lufthansa sells more tickets than available seats.
If you find yourself in this situation, you are entitled to compensation of up to €600, unless you voluntarily give up your seat.
Lufthansa must offer you an alternative flight or a refund of your ticket.
Moreover, the company must provide you with assistance while you wait.
Regulation 261: Which Lufthansa flights are included?
Lufthansa flights covered by EC Regulation 261 include all intra-EU flights, flights from an EU country to a non-EU country, and flights operated by EU airlines departing from non-EU countries to the EU. This regulation provides complete protection for passenger rights.
How to obtain compensation for a cancelled or delayed flight with ReFly
Refly simplifies the compensation and refund request process for cancelled or delayed Lufthansa flights. Enter your flight details in "Check Compensation" and let our team of experts handle all the paperwork for you, at no cost if the process is unsuccessful.
Relying on Refly ensures a quick and efficient management of your request, increasing the chances of success.
It only takes 2 minutes
How can I get my compensation?
Here's how to do it in 3 simple steps:
1
Send the claim request
It only takes 1 minute to discover the amount of your compensation.
2
We work for your rights
Our legal team will collaborate with the airlines and authorities regarding your case.
3
Receive your compensation
As soon as we win the lawsuit, you will receive the money in your bank account
The €250 compensation for a canceled flight specifically applies to flights under 1500 km.
€400
The €400 compensation for a canceled flight applies to flights between 1500 km and 3500 km.
€600
The €600 compensation for a canceled flight applies to flights over 3500 km.
Frequently asked questions about reimbursement and/or compensation for Lufthansa inefficiencie
How long do I have to claim compensation for a canceled or delayed Lufthansa flight?
You have up to 3 years to file a compensation claim.
What are the requirements for claiming compensation?
Delay of at least three hours.
Airline responsibility.
Type of itinerary (within and/or outside the EU).
What is the difference between reimbursement and compensation?
A refund is the full or partial return of the cost of the plane ticket. Compensation is a monetary reimbursement for the inconvenience experienced.
Can I claim compensation if I purchased my ticket through a travel agency?
Yes, the airline's responsibility remains the same.
Is it important to have travel insurance when I book a Lufthansa flight?
Travel insurance can provide additional protection in case of unforeseen events such as cancellations and delays.
Contact ReFly for assistance and support in your compensation and refund claim process. Don’t let a mishap ruin your trip: we are here to help you.
History, features, and interesting facts about Lufthansa
The history of Lufthansa
Lufthansa, officially known as Deutsche Lufthansa AG, is the national airline of Germany and one of the largest airlines in the world.
Founded in 1926 in Berlin, it began its operations with domestic flights.
After World War II, the company was re-founded in 1953 and quickly expanded its fleet and destination network.
The features of Lufthansa
Fleet:
Lufthansa has one of the most modern and diverse fleets in the industry, consisting of over 300 aircraft. It primarily operates Boeing and Airbus planes, including the renowned Airbus A380.
Network of connections:
The airline offers flights to over 200 destinations in more than 80 countries, making it one of the most global carriers in the world.
Allies and alliances:
Lufthansa is a founding member of the Star Alliance, which includes other prestigious airlines such as United Airlines and Air Canada, allowing passengers to earn miles and access a broader flight network.
Some interesting facts about Lufthansa
Innovation:
Lufthansa has been a pioneer in the use of advanced technologies, such as the in-flight entertainment system and Wi-Fi on certain flights.
Sustainability:
The company has launched several initiatives to reduce its environmental impact, such as using biofuels and improving flight efficiency.
Luxury services:
Lufthansa offers a high-end service, with first and business class cabins featuring fully flat beds and a wide selection of gourmet food and beverages.
Awards and recognitions:
The company has received numerous awards for service quality and safety, strengthening its reputation in the industry.
ReFly operates in accordance with regulations
related to passenger rights
Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.
