Refund and compensation for delayed
or cancelled Qatar Airways flight
Traveling with Qatar Airways means choosing one of the most awarded airlines in the world. However, even the best airlines can face issues such as delays, cancellations, overbooking, or baggage problems. Refly can help you get the refund and/or compensation you are entitled to, up to £520 per passenger.
Compensation represents a financial reimbursement granted for the inconvenience caused by a delay. This right is regulated by European Regulation EC 261/2004, which sets out the criteria required to be eligible for compensation.
The first step is to officially
verify
the
flight delay. You can do this in several ways:
Check the departure screens at the airport.
Use the airline’s app to receive real-time updates.
A refund is the return of the amount paid for the airline ticket. This usually happens when a flight is cancelled or if the passenger decides not to take the flight for personal reasons.
A full refund is provided when a flight is canceled with less than 14 days' notice, unless an alternative flight is offered.
What is Compensation?
Compensation is a financial reimbursement granted for the inconvenience caused by a flight delay or cancellation.
This right is governed by European Regulation EC 261/2004, which sets out the criteria required to claim compensation.
Differences between Refund and Compensation
Reason for the Request:
Refund: It is requested when the flight is cancelled or if the passenger decides not to travel.
Compensation: It is requested for disruptions such as delays of more than three hours, denied boarding, or cancellations with insufficient notice.
Amount:
Refund: This usually corresponds to the full cost of the ticket.
Compensation: It can range from £220 to £520, depending on the flight distance and the severity of the disruption.
Why choose Refly for your refund or compensation?
With Refly, you can get your refund or compensation without stress. You don't have to worry about negotiating with Qatar Airways or dealing with long bureaucratic procedures. Our legal team takes care of everything, and you only pay if we win.
The Benefits of Refly!
Zero risk: no upfront costs. You only pay a percentage of the compensation you receive.
Legal experts: we have in-depth knowledge of European and international regulations.
Complete management: from verifying your rights to negotiating with Qatar Airways.
Speed: We reduce waiting times by delivering fast results. Transparency: We keep you constantly informed about the status of your request.
When are you entitled to a refund or compensation?
Here are the main steps to request compensation:
Qatar Airways flight delayed
If your Qatar Airways flight arrives at its destination with a delay of three hours or more, you may be entitled to compensation of up to £520, unless the delay was caused by extraordinary circumstances.
Real examples of routes and compensation for delayed flights
Rome (FCO) - Doha (DOH): a distance of approximately 4,200 km → compensation: £520.
Milan (MXP) – Paris (CDG): a distance of approximately 850 km → compensation: £220.
Compensation amount for delayed or cancelled flight
Flight distance
Compensation
Up to 1,500 km
£220
Between 1,500 and 3,500 km
£350
Over 3,500 km
£520
What to do to get compensation for a delayed or cancelled flight
Keep your boarding pass and all communications received from the airline.
Take photos of the delay information displayed at the airport.
Contact Refly to start your compensation claim.
Qatar Airways flight cancelled
The cancellation of a flight is one of the most frustrating disruptions for passengers.
If Qatar Airways has
cancelled your flight
with less than
14 days' notice, you are entitled to:
Full refund of the ticket if you do not accept an alternative flight.
Compensation of up to £520 for the inconvenience suffered.
Real examples of routes and compensations for delayed or cancelled flights
Milan (MXP) – Doha (DOH): flight cancelled with 7 days’ notice, alternative flight offered arriving 5 hours later → compensation: £520.
Paris (CDG) - Bangkok (BKK): flight cancelled with no alternative offered → ticket refund + compensation: £520.
Exceptions:
Qatar Airways
is not required to pay
compensation if:
The cancellation is due to exceptional circumstances (e.g. bad weather, strikes).
You have been offered an alternative flight with similar departure and arrival times.
Qatar Airways flight overbooked
Overbooking occurs when the airline sells more tickets than there are available seats.
If you are
denied boarding
on a Qatar Airways flight, you are entitled to:
Compensation of up to £520.
Immediate assistance: meals, drinks, accommodation, and transportation, if needed.
Real-life example of a route and compensation for an overbooked flight
Doha (DOH) – London (LHR): boarding denied due to overbooking → compensation: £520.
Lost or damaged baggage
The issue of lost or damaged baggage is governed by the Montreal Convention, which provides compensation of up to €1,400.
What to do:
Fill out the PIR (Property Irregularity Report) form at the airport's Lost & Found office.
Keep all receipts for expenses related to essential items.
It only takes 2 minutes
How can I get my compensation?
Here's how to do it in 3 simple steps:
1
Send the claim request
It only takes 1 minute to discover the amount of your compensation.
2
We work for your rights
Our legal team will collaborate with the airlines and authorities regarding your case.
3
Receive your compensation
As soon as we win the lawsuit, you will receive the money in your bank account
The £220 compensation for a canceled flight specifically applies to flights under 1500 km.
£350
The £350 compensation for a canceled flight applies to flights between 1500 km and 3500 km.
£520
The £520 compensation for a canceled flight applies to flights over 3500 km.
The history of Qatar Airways
Founded in 1993, Qatar Airways is the flag carrier of Qatar. The airline began operations with a small fleet, but thanks to investments from the Qatari royal family, it quickly became one of the most prestigious airlines in the world.
Major milestones:
2007: Qatar Airways joins the global Oneworld alliance.
2011: The new hub at Hamad International Airport (Doha), one of the most modern airports in the world, is inaugurated.
2023: Qatar Airways is awarded the title of World's Best Airline for the seventh time by Skytrax.
Interesting facts:
Qatar Airways flies to over 160 destinations worldwide. It is renowned for its Qsuite business class, considered one of the best in the world. The airline was a pioneer in adopting advanced safety standards during the COVID-19 pandemic.
Statistics on Qatar Airways
Punctuality: 87.54% of Qatar Airways flights depart on time.
Cancellations: only 0.03% of international flights are cancelled.
Long delays: 12 flights per day experience delays of more than 3 hours.
How does the procedure with Refly work?
Eligibility check
Enter your flight details on our website. In just a few minutes, we’ll tell you if you’re eligible for compensation.
Claim handling
Our legal team will take care of:
Check all the details of your flight.
Contact Qatar Airways to claim your compensation.
Take legal action if necessary, at no extra cost to you.
Claim your compensation
Once the compensation is secured, we’ll send you the payment, deducting only a small percentage as our service fee.
Frequently Asked Questions
Still have questions? Here are the answers to the most frequently asked questions about air passenger rights and how to claim your compensation.
In Italy, you have up to 2 years to claim compensation for delayed, cancelled, or overbooked flights.
With Refly, most claims are resolved within a few weeks. However, if legal action is required, the process may take longer.
Extraordinary circumstances are unforeseen events that may justify a flight cancellation or delay, such as severe weather, strikes, or unexpected technical issues.
Yes, but only if the flight departs from a European airport. Flights operated by Qatar Airways arriving in Europe are not covered under EU Regulation EC 261/2004.
Yes, under the Montreal Convention, you may be entitled to compensation of up to €1,400 for lost, damaged, or delayed baggage.
ReFly operates in accordance with regulations
related to passenger rights
Only a few air travelers are aware of their rights, and many of them lack the legal understanding necessary to claim compensation for flight delays. Even if they are aware of their rights, the process of requesting compensation from airlines can be challenging.
