Refund and Compensation for EasyJet
Flight Delays or Cancellations

Your Rights as an EasyJet Passenger

Traveling with EasyJet guarantees the protection of your rights under the European Regulation 261/2004.

This regulation establishes that, in case of disruptions such as delays, cancellations, or denied boarding, you are entitled to compensation or a refund (or both!), depending on the situation you faced.

When are you entitled to a refund or compensation?

You are entitled to a refund or compensation in the following cases:

1. Flight delay: If your EasyJet flight arrives with a delay of at least 3 hours compared to the scheduled time.
2. Flight cancellation: If your flight is cancelled with less than 14 days' notice.
3. Boarding denied: If you are denied boarding due to reasons attributable to the airline, such as overbooking.

When are you not entitled to a refund or compensation?

You are not entitled to a refund or compensation if the delay or cancellation is caused by extraordinary circumstances beyond EasyJet's control, such as:

1. Bad weather.
2. Strikes by airport staff or air traffic control.
3. Health emergencies or security issues.

However, in these cases, EasyJet is still required to provide you with assistance, such as meals, drinks, and, if necessary, hotel accommodation.

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Check the compensation Contact us to obtain the refund

How Much Can You Get as Compensation?

The amount of compensation, meaning the financial reimbursement, depends on the flight distance and the delay upon arrival. Here’s a summary table:

How to Request a Refund or Compensation from EasyJet?

Requesting compensation or a refund from EasyJet is a straightforward process, but it requires careful attention to detail. Follow these steps to improve your chances of success:

1. Gather the Necessary Documents
• Plane ticket or boarding pass.
• Proof of the delay or cancellation (EasyJet email, app notifications, etc.).
• Any receipts for extra expenses incurred during the delay (meals, transportation, hotel, etc.).
2. Contact EasyJet
• You can submit your refund or compensation request directly through EasyJet’s official website:
• Go to the Customer Support section.
• Fill out the online form by providing all the flight details and information about the issue.
3. Trust ReFly for Your Compensation

If you'd rather avoid complications and want to increase your chances of success, you can rely on ReFly – a service that specializes in handling compensation claims for delayed or canceled flights.

With ReFly, you won’t have to worry about lengthy paperwork or dealing directly with the airline. Our team of experts handles the entire process for you, charging a small fee only if the outcome is successful.

Is Bureaucracy Stressing You Out? Count on Refly

Here are the services offered by Refly:

• Free Case Review: we quickly check if you're entitled to compensation.
• Full Claim Management: we handle all communication with EasyJet, so you don’t have to deal with long wait times or unclear responses.
• No Upfront Costs: you only pay if we secure compensation for you.
• Proven Experience: our team of experts has in-depth knowledge of passenger regulations and rights, ensuring you get the best possible support.

With Refly, you can turn a negative experience into a positive outcome, without worrying about all the paperwork.

How can I get my compensation?

Here's how to do it in 3 simple steps:

Frequently Asked Questions About Refunds and/or Compensation for EasyJet Disruptions

• Can I claim both a refund and compensation?: Yes, refund and compensation are two separate rights. You can request a refund for the unused part of the journey and, if the delay is over 3 hours, also receive financial compensation.
• How much time do I have to request a refund?: Usually, you have up to 2 years to file your claim, but the deadline can vary depending on local regulations. ReFly helps you meet all deadlines.
• What happens if the airline rejects my claim?: If the airline refuses to pay, ReFly can take legal action on your behalf with no upfront costs.

If you experienced a delay or cancellation with EasyJet, don’t let your rights be overlooked. Claim the refund or compensation you’re entitled to and stand up for your rights as an air passenger. With ReFly’s help, the process will be quick and easy.

EasyJet: History, Features, and Fun Facts

Founded in 1995 by Stelios Haji-Ioannou, EasyJet is one of the most well-known and highly regarded low-cost airlines in the world. Headquartered in London-Luton, United Kingdom, EasyJet has transformed commercial aviation by making air travel accessible to an increasingly wide audience.

Over the years, the company has grown rapidly, becoming one of Europe’s leading airlines. Today, EasyJet operates more than 1,000 routes across over 35 countries, connecting major European cities with reliable service and competitive prices.

Features of EasyJet

EasyJet stands out for its business model focused on efficiency and simplicity. Here are some of the company’s key features:

Low-cost fares: EasyJet offers competitively priced tickets by cutting out non-essential services to keep costs down.

Extensive Destination Network: The company connects major European cities along with many popular tourist destinations.

Modern Fleet: EasyJet operates a fleet made up mostly of Airbus A320 and A319 aircraft, known for their energy efficiency.

Environmental sustainability: EasyJet is committed to reducing CO2 emissions and uses innovative technologies to make its flights more eco-friendly.

Advanced Digital Service: With the EasyJet app, passengers can easily manage their bookings, check in online, and get real-time updates about their flights.

Interesting Facts About EasyJet

The "No Frills" Philosophy: EasyJet was one of the first airlines to introduce this concept, offering a basic yet efficient service.

Millions of Passengers Every Year: In 2019, before the pandemic, EasyJet carried over 96 million passengers, strengthening its position among Europe’s leading airlines.

Constant Innovation: EasyJet was one of the first airlines to fully digitalize the booking process, doing away with paper tickets as early as the 1990s.

The Low-Cost Model of EasyJet

EasyJet’s success is built on an operating model that aims to optimize costs without compromising safety or efficiency.

This includes:
Using secondary airports to lower operating costs.
Quick turnaround times to maximize aircraft utilization.
Clear baggage policy: To keep fares low, EasyJet lets passengers choose only the extras they need, like checked baggage or seat selection.

EasyJet Today

Today, EasyJet is synonymous with affordable and accessible air travel, with a strong focus on safety and customer satisfaction. The airline continues to innovate, introducing new technologies and enhancing the passenger experience, all while staying committed to environmental sustainability.