Refund and Compensation for
Air France Flight Delays or Cancellations

When are you entitled to compensation or a refund for an Air France ticket?

If you had issues with an Air France flight, you might be entitled to a compensation or a refund, depending on the situation.

The main scenarios include:

• Flight cancellation without prior notice (less than 14 days before departure).
• Significant flight delay, arriving at the destination more than 3 hours after the scheduled time.
• Denied boarding due to overbooking.
• Missed connection due to delays caused by the airline.

When are you not entitled to a refund or compensation?

You are not entitled to compensation if the disruption was caused by extraordinary circumstances, such as adverse weather conditions, health emergencies, or airport staff strikes.

1. Adverse weather conditions.
2. Strikes by airport staff or air traffic control.
3. Medical emergencies or safety issues.

However, in these situations, the airline Air France is still required to provide you with assistance, such as meals, drinks, and, if necessary, hotel accommodation.

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How much compensation can you get?

European Regulation 261/2004 sets out passengers’ rights in the event of flight disruptions, ensuring:

• Airport assistance: meals, drinks, accommodation, and transport in case of long delays or cancellations.
• Ticket refund: if the flight is cancelled and you choose not to accept an alternative solution.
• Financial compensation: from 250 to 600 euros, depending on the flight distance and the delay incurred.

Examples of flights and compensations

What additional services does Air France offer?

If your flight experienced a significant delay, you are immediately entitled to basic benefits and services. These rights vary depending on the flight distance and the length of the delay:
• Flight under 1,500 km: at least 2 hours of waiting Free drinks and snacks, two phone calls, emails, or faxes.
• Route between 1,500 and 3,500 km: at least 3 hours of waiting Free drinks and snacks, two phone calls, emails, or faxes.
• Flight distance over 3,500 km: at least 4 hours of waiting Free drinks and snacks, two phone calls, emails, or faxes.

If the delay exceeds 5 hours, you have the right not to take the booked flight. In this case, the airline must:
• Refund your ticket.
• Offer you an alternative solution to reach your destination.
• Provide you with a free hotel stay (if needed), including transportation from the airport to the accommodation and back.

How to request a refund or compensation from Air France?

Requesting compensation or a refund from Air France is a straightforward process, but it requires attention to detail. Follow these steps to maximize your chances of success:

1. Gather the necessary documentation
• Plane ticket or boarding pass.
• Proof of delay or cancellation (Air France email, app notifications, etc.).
• Any receipts for extra expenses incurred during the delay (meals, transportation, hotel, etc.).
2. Contact Air France
• You can submit your request for a refund or compensation directly through the official Air France website:
• Go to the Customer Support section.
• Fill out the online form by providing all the details of the flight and the disruption.
3. Trust ReFly for your compensation

If you’d rather avoid complications and want to maximize your chances of success, you can rely on ReFly — a service specialized in handling compensation claims for delayed or cancelled flights.

With ReFly, you don’t have to worry about lengthy paperwork or contacting the airline yourself. Our team of experts will handle the entire process for you, and we only take a small commission if your claim is successful.

How Refly can help you get compensation

Requesting compensation or a refund for an Air France flight can be complicated: the airline might deny responsibility or respond late, and the regulations can seem hard to understand. Refly simplifies the process, offering you a complete and stress-free service.

Here’s how Refly can help you:
• Free case analysis: Enter your flight details and Refly will check for free whether you’re entitled to compensation or a refund.
• Full case management: Refly handles the entire bureaucratic process, from communicating with Air France to submitting the compensation claim.
• Legal experts at your service: If needed, Refly will take your case to court and represent you with no upfront costs.
• Payment only if successful: You’ll only pay a fee if you receive compensation. No extra or hidden costs.

Thanks to Refly, you can save time and get the maximum compensation possible, without having to worry about legal complications.

How can I get my compensation?

Here's how to do it in 3 simple steps:

Frequently asked questions about refunds and/or compensation for disruptions by Air France

• When can I receive compensation for my canceled Air France flight?
  You are entitled to compensation if your flight was cancelled less than 14 days before departure and no extraordinary circumstances occurred.
• Can I get both a refund and compensation?
  Yes, you can receive both if the flight was canceled with less than 14 days' notice and you were not offered an adequate alternative flight.
• How much time do I have to claim compensation?
  You have 5 years to file a claim for compensation and reimbursement for an Air France flight.
• How long will I have to wait to receive the compensation?
  Timelines can range from a few weeks to several months, but with ReFly the process will be faster and more transparent.

If you've experienced a delay or cancellation with Air France, don't let your rights be ignored. Request the refund or compensation you're entitled to and assert your rights as an air passenger. With ReFly's help, the process will be simple and fast.

Air France: history, features, and interesting facts

Founded on October 7, 1933, in Paris, Air France is the national carrier of France and one of the leading international airlines. Its creation resulted from the merger of several French airlines, including Air Orient and Air Union. Over the years, Air France has solidified its position as a symbol of elegance and excellence in aviation.

Since 2004, Air France has been part of the Air France-KLM group, one of the global leaders in air transport. Today, the airline operates a global network connecting 318 destinations in 118 countries, transporting millions of passengers every year.

Features of Air France

Air France stands out for its attention to detail, comfort, and elegance. Here are some of the key features of the airline:

Modern Fleet: Air France has a fleet of state-of-the-art aircraft, with an average age of around 11 years, ensuring efficiency and safety.

Premium Services: The company offers modern and comfortable cabins, menus crafted by renowned chefs, and a selection of fine wines, for a refined travel experience.

Global Network: Air France connects the world’s major cities, offering long-haul and medium-haul flights to destinations in Europe, Asia, Africa, the Americas, and the Middle East.

Sustainability: Air France is committed to reducing CO2 emissions and using innovative technologies to make its flights more environmentally friendly.

Curiosities about Air France

French elegance: Air France is renowned for its refined style, which is also reflected in the uniforms of its staff, designed by world-famous designers such as Dior.

Innovation in Air Transport: Air France was one of the few airlines to operate the Concorde, the supersonic plane that revolutionized air travel in the 1970s.

An Iconic Brand: The Air France logo, featuring the winged seahorse, is a globally recognized symbol that represents French tradition and excellence.

Air France today

Today, Air France is synonymous with quality and innovation in air transport. The airline continues to evolve, introducing new technologies and enhancing the passenger experience, while maintaining its commitment to sustainability and environmental protection.

Air France – Summary of Operational Activities in 2023